![]() ![]() ![]() Sometimes we spend a lot of time reading through tickets before switching away, other times we look quickly through many issues to find what we are really after. We first built EasyTime for our own internal use - we spent way too long filling in timesheets manually. Your service desk agents can stay in the flow, actually helping customers, rather than thinking about tracking time.Ĭonfigurable time to start recording time We have added a new configuration option "Disable Popups" which stops the popups from ever appearing. In response to some of this feedback we have released a few improvements and options to help you get automatic time tracking just right.įor some teams, the popups are crucial information that helps them be confident EasyTime is doing the right thing, and allows controls such as undo'ing or choosing to merge a really long work log. We regularly ask for feedback from our customers about how they are using EasyTime to try and make it work really well for different types of teams. Service desk agents may spend a lot of time reading through customer tickets, and crafting the right response, where developers may spend 30 seconds reading through their ticket and disappear into their development environment. EasyTime is useful to all sorts of different teams, and every team seems to be tracking time in its own special way. ![]()
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